Returns will only be accepted for factory damaged items or items wrongfully sent. Claims on all returns must be made within 7 days upon receipt of your order. All return items must be in NEW condition accompanied by a Return Authorization (R.A. #) number obtained from us. When the item is returned, we need the following: a copy of an invoice with an explanation of the defect item, R.A. # (which will be given by us when you call, or email to report). Used items will not be credited, nor repaired and returned to customer. Approval for all returns is based upon inspection upon recept by Mimi Wholesale. Only a in-store credit will be issued or items will be replaced (if defective) on all returns. All hot deals and clearance items are no return no exchange.
Please be advised, return items that are not defected will be penalized 20% restocking fee and customer will have to cover shipping cost to ship the items back to us.
Cancellation of a shipment may not be requested if the shipment has already been picked up by U.P.S.
We are always trying to provide you with the highest standard of customer care possible. If you are not satisfied in any way, please feel to contact us, and we will try our best to resolve the issue.